In the modern world, the Fujitsu brand has become synonymous with quality and satisfaction. Across its many different subsidiaries, the Japanese tech giant has earned that reputation, and reflects the country’s world-renowned style of business through its commitment to excellence in manufacturing its products and caring for its customers.
Fujitsu Computer Products of America (FCPA) was initially set up in 1989 to meet the growing demand for computer hardware in the United States. Over the past 30 years, it has adapted to the changing business landscape.
Today, based on data gathered by Keypoint Intelligence, FCPA has evolved into the nation’s leader in document scanning, commanding more than 50 percent of a market valued at $600 million.
“Customers here tend to look for reliable, function-rich products. They know that Fujitsu products are the best option. Even from the very start, we have committed ourselves to upholding Fujitsu’s reputation of putting our product quality and customer satisfaction first,” FCPA President and CEO Yasunari Shimizu explained.
“We ensure that we are continually addressing our customers’ need for convenience by constantly making improvements to our software and providing other initiatives, such as subscription services and dedicated technical support,” Shimizu added.
FCPA’s Silicon Valley location has provided the company with easy access to the best tech companies. Being surrounded by the best-in-class in technology, the company is compelled to continuously improve — an ethos not alien to Japanese culture and one that fulfills its commitment to its clients.
“We need to upgrade our products, hardware and software to meet the upcoming demand in the United States. We’re talking to other companies in the region to learn how we can collaborate. We are also looking at new businesses and technology, and at more ways in which we can better support our customers and the local region,” said Kenjiro Tsurumi, executive vice president of PFU America, FCPA’s parent company.
With a strong focus on innovation and a customer-centric culture, FCPA is well-positioned to lead and thrive in the years to come.
