Positano. The mere mention of the place evokes images of luxury and breathtaking scenery. The town, located along the Amalfi Coast, remains a preferred hideaway of international celebrities because hotels are able to provide the coveted privacy and discretion.
Il San Pietro is one of those hotels, often included in 'World's Best' lists. It has welcomed many of the biggest names in Hollywood. At the heart of this five-star, family-owned operation is a group of employees that worked for Il Pietro many years.
“It’s our people that have made the difference. We’ve had the same employees for years and this helps us provide great service because we all know exactly what our customers want,” Il San Pietro General Manager Andrea Zana told GMI POST.
Il San Pietro is proud of the high percentage of repeat business and Zana credits the employees for this.
“We have between 35 and 40 percent repeat business. This means we are working well. Even our employees don’t leave. If you want customers to come back, you must have employees that are involved in the business and are able to share the passion, vision, and mission of the hotel,” Zana said.
“If you want to stay in a hotel and be treated like you’re part of the family, that’s what we do. We like to customize our services in this beautiful and unique place. What they get here is genuine hospitality. As soon the guests check in, they immediately realize that this is a special place with special people backed by a great family behind the business,” he also said.