Established in 1904, The Eastern Specialty Company (TESCO) has established itself as one of the leading providers of meter testing equipment and accessories in North America by ensuring the smooth supply of electricity across millions of homes and businesses.
Following the acquisition in 2007 of Mesurina, its distribution arm in Canada, TESCO became the sole manufacturer of meter testing units in both countries.
What makes this nearly 120-year-old company a preferred choice across two of North America’s biggest markets?
“(It’s our) culture of reliability and the open line of communication. We ask our utilities to be reliable for our customers above everything else. This attitude filters down to all lines of business,” TESCO President and Owner Tom Latwon told GMI POST.
“We also ensure that we maintain open lines of communication with our partners at all times. Despite COVID changing the ways we communicate, it has not stopped us from figuring out new ways of maintaining good dialogue and communication,” he also said.
Before the pandemic, Lawton personally met with industry partners and TESCO’s teams several times every year.
“I made it a point to connect with everyone, from engineering managers to telecom executives and lab partners,” he said.
The commitment to establishing personal connections and fostering transparent communication gave TESCO a robust network of utility partners that span Canada and the U.S. The strength of this network is reflected in the company’s financial performance.
This year, TESCO reported remarkable growth, with its test switch line surging more than 30%. Lawton attributes the company’s success to the vertical integration of its supply chain and its close collaboration with local vendors to swiftly address any problems.
Because of close collaboration, TESCO slashed its delivery time to 30 days, as opposed to the industry average of more than 40 weeks.
“Even amid the most severe weather conditions and challenging scenarios, we trust our utilities to serve customers to the best of their abilities. This ingrained value and culture define us. We aim to be the company that our partners can rely on now and well into the future for the next 30 to 40 years,” Lawton said.
