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Customer service: To automate or not to automate?

By Johanna Diago
-    May 23, 2024

Humans crave interaction. The quality of interaction often determines the depth of engagement and the prospects of any relationship. In business, all undertakings, both indirect and direct, are vie...

The secret to winning Japanese clients: Lessons from Cambodia's top law firm

By Sneha Choudhary
-    May 23, 2024

Amid a continuing influx of foreign investment, Cambodia is undergoing a significant transition. Three years ago, the government enacted a law that laid out new regulations to attract more internat...

How to earn the trust of Japanese businesses: A playbook from a NY law firm

By Meca Miciano
-    May 23, 2024

Epstein Becker & Green (EBG), a law firm with offices in New York and other major business centers across the United States, has nurtured a deeply loyal Japanese clientele in the country thanks to ...

Dealing with the angry customer in an omnichannel world

By Johanna Diago
-    Mar 07, 2024

Providing excellent customer service is not a walk in the park. For front liners, attending to a difficult customer requires great skill and a lot of patience. With the continuing proliferation of ...

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