There is an ongoing debate as to the usefulness of Artificial Intelligence (AI) in the workplace. AI is expected to deliver more productivity in industries. But is it really that helpful? Do the costs of re-training people and re-integrating new tools in existing systems bring more inconvenience?
The benefits of AI can’t be denied, so much so that 77% of businesses are already using or exploring how AI can be used to streamline and improve their work systems, according to the latest Forbes Advisor survey.
Innovative tech saves on costs and increases productivity. This remains true for AI-assisted processes and outcomes. Automation allows repetitive tasks to be completed faster and more accurately. Work that requires small and big data to be analyzed can also benefit from AI.
Machine learning allows software to detect patterns and forecast results based on given variables. Today, front liners, managers, and executives have quicker access to customized analysis instead of having to manually filter the information themselves.
Despite these advantages, some workers feel like AI-generated solutions are unhelpful. In an article by Catherine Thorbecke published in CNN Business, she highlighted conflicting views on the contribution of AI in the workplace, citing claims that workload has doubled because of “consistently bad” AI submissions.
Clearly, there have been adjustments in how people work because of AI. Based on the appetite of the workforce to take on new tools and technology, the periods of transition in the workplace will vary. Ultimately, the main factor in the usefulness of AI is how precise and correct data input is. After all, not all machines are created equal.
